We provide several managed services options to our clients both fully managed support as well as project-based support.
- Helpdesk
- We have a support desk and ticketing system capable of providing a full end user support desk. We are fully capable of collecting all the critical information regarding issues or changes and then dispatching to onsite resources or external vendors. This can be very helpful for first level triage, telephone support, desktop support, or mobile device management.
- Vendor Management
- If you find managing vendors, vendor relationships or negotiating contracts frustrating let us help you with this. We can process orders, follow them through to completion and confirm the correct billing.
- Project Management
- Our team has worked on many large IT and Telecom Infrastructure projects. We can help you with everything from an office expansion, new technology implementation, to office relocations. IT and Telecom project management has very unique and critical challenges which should be handled by experienced resources to avoid impacting customer experience through the change.
- Telecom Management
- Many organizations do not have the resources to support having a dedicated telecom manager however this is a critical roll within the organization as the telephone is usually the most critical customer facing service. Our Telecom Manager service is designed to maintain critical records and documentation, review outage reports, take part in vendor meetings, provide critical system knowledge and guidance to the corporate management.
- As a shared resource we can provide a highly skilled and experienced resource either on a full time, part time or as needed basis.
- This service can be highly customized to fit your organizations needs.